物流政策

All items are made to order or are created in small batches, so please allow 7-20 business day processing time before shipments. Some orders may ship more quickly than others. Your support and patience is so greatly appreciated!

If you want to inquire about specific shipping times on items or possible expedited shipping please contact us at smileymoonstudio@gmail.com. 

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what your additional costs will be prior to buying.

The package has been "returned to sender," where is it?

If your package is returned to sender due to insufficient or incorrect address, we will reship it once more and cover the shipping costs as a courtesy. After a second attempt at shipment, buyer must pay additional shipping costs. No refunds will be accepted.

If your package is returned to sender because of a postal issue other than incorrect or insufficient address (ie, hazards, weather, construction, etc.), we will resend the package and cover shipping costs as a courtesy. If package cannot be delivered after second attempt, refund may be issued. 

The package is marked delivered by USPS, but it isn't here! What should I do?

If a package is marked delivered to your correct location used at point of purchase, we can not issue a refund. Please check with your local post office and/or neighbors to try and retrieve your package and/or file a stolen package claim with USPS. All orders are issued a tracking number after shipment.

Unfortunately this is a reality that can happen, and it is so sad for both the customer, and me, the maker. I hope all of your packages arrive safely ♥️

The package has been "in transit" for a long time, where is it?

If your package is "lost" in transit please contact us and we will file a missing package claim and a package inquiry to USPS. It can take 1-3 weeks to hear back. After hearing back from USPS, and the package is not retrievable, we will issue a replacement of the items purchased.

Unfortunately this happens sometimes, but we will always help to sort it out through the proper channels. I appreciate your support and patience :)